Refund policy

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.

 

Additional non-returnable items:

* Gift cards

 

To complete your return, we require a receipt or proof of purchase.

 

Sale items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

EXCHANGES:

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at vfg@etczone.com and send your item to: 949 West US Hwy 50, Versailles, IN, 47042, United States. If you are local, please stop by the store with your defective or damaged product and we will exchange it for you.

 

FEED RETURN POLICY:

We at Versailles Farm & Garden and Kalmbach Feeds realize there are times when it is necessary to return packaged/bagged product. It is our goal to handle these product returns in an equitable manner. Therefore, we have established the following product return policy:

 

1. WITHIN 30 DAYS OF PURCHASE – 100% credit or product replacement will be given for bagged product returned as a result of defective manufacturing or as a result of an error by Versailles Farm & Garden in processing your order.

 

2. WITHIN 30 DAYS OF PURCHASE – A credit will be issued less a 25% processing fee for non-defective product returns. This would include feed purchased and not used or re-sold.

 

3. AFTER 30 DAYS OF PURCHASE – No returns on feed.